Weekends, Closed 713-635-4000 Lost & Found 1900 Main St. Houston, Texas 77002 Monday - Friday, 8 a.m.-5 p.m. 8 a.m.-5 p.m., … 2 Houston Metro Bus Driver interview questions and 2 interview reviews. Likewise, METRO may close the complaint if a complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint. Contact us by phone at 713-635-4000 Submit your comments online or call us. "We have a very good foundation in place now and we have contract capacity in place now," said Lambert. See A Comprehensive Look at the Metropolitan Transit Authority of Harris County, Houston, Texasfor a comprehensive history of Houston METRO. Their Bus routes cover an area from the Grand Parkway Pr stop to the Baytown Pr stop and from the Conroe Pr stop to the Sh6 Missouri Cty Pr stop. The METRO has 96 Bus routes in Houston with 8948 Bus stops. Unfair treatment to the riders indeed. Washington, DC 20590. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. Welcome to the METRO Houston Facebook page. You may be trying to access this site from a secured browser on the server. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. See all Bus Operator salaries to learn … Lambert said they're working with the City of Houston in the effort and they hope to form similar partnerships with Harris County and other entities. METRO will promptly investigate all valid complaints of alleged discrimination based on disability in its programs, services and activities within 60 days of receiving a complete complaint. The transit agency says it’s reviewed hundreds of stops to … 1900 Main Street The Texas State Legislature authorized the creation of local transit authorities in 1973. Your next step is to contact Houston Metro and file a complaint. Some of the stops that have already been improved include Fuqua and Fondren as well as Beechnut and Synott. >> Use Metro’s Interactive Estimated Ridership Stats to view Monthly Ridership stats, Line Level trends, and Historical information. Phone: 713-739-6851. They don't care about their people. It looks like your browser does not have JavaScript enabled. Customer Complaint Process Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. Each agency will update its pages with current information. The most common complaints were that drivers left passengers stranded, left a stop early or arrived late, or did not follow the published route. Triennial Review and National Transit Database (NTD) Reports. All Departments ; Committees & Subcommittees ... Metro has adjusted service in response to COVID-19 and face coverings are required on all buses and trains. Houston, Texas 77002, Email: Karen.Kauffman@ridemetro.org The complaints about the Houston Metro Bus service are exactly the same complaints users had about LACMTA bus service. Human Resources Department This estimate is based upon 6 Houston Metro Bus Operator salary report(s) provided by employees or estimated based upon statistical methods. As for additional funding for bus stop improvements, Lambert said they've also made a request through the Houston-Galveston Area Council's Call for Projects. I see no reason why Houston … Cons. Last year, Metro went back to the drawing board, scrapping its 80-route bus program and launching a major redesign, then adding even more late-night … The Metropolitan Transit Authority of Harris County (METRO) will investigate all complaints from individuals alleging discrimination in METRO’s programs, services or activities, under the American with Disabilities Act of 1990 (ADA). … The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF) Had to take 05h40 bus to Ontdekkers and walk all the way down to Gordon Road. 73 talking about this. METRO's Board of Directors has now approved a $3 million construction contract to help make stops more accessible to all users. Comment & Complaint Form Transit Court Serving You. Paying the $1.25 fare with your METRO Q® Fare Card, METRO Day Pass, or METRO Money, earns you free transfers in any direction for up to three hours. Office of Civil Rights Federal Transit Administration (FTA) View Metro … Houston streets are about to get a little more crowded as Metro is bringing back an articulated bus fleet. The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF), Metropolitan Transit Authority of Harris County (METRO) The buses are always LATE, especially 82, 65, and 161. Search metro.net, The Source, and El Pasajero COVID-19: Metro has adjusted service in response to COVID-19 and face coverings are required on all buses and trains. From early-morning interviews with commuters to walks through muddy construction sites, Gail covers all aspects of getting around Houston. Bus Operator salaries at Houston Metro can range from $34,385 - $46,766. That includes walking, driving, cycling, taking the bus, and occasionally flying. Before she became transportation reporter in 2011, Gail hosted weekend programs for Houston Public Media. Today 19/11/2019 exactly the same thing happens.1.5/5(88) Many King County services are continually adapting because of the COVID-19 pandemic. METRO may choose to close the complaint if the requested information is not provided by the complainant within the ten (10) business days. Comments, Compliments & Complaints Monday - Friday, 8 a.m.-5 p.m. How To File A Complaint. Those stops are in the southwest portion of METRO's service area where there's a large population that depends on transit. The bus driver suddenly stopped, causing you to fall and become injured. HOUSTON – Every year more than 17,000 passengers depend on METROLift for more than 2 million rides. While the bus driver acknowledged her action resulting in your fall, we don’t know if she created an Incident Report. >> Help & Contacts. Houston Public Media is supported with your gifts to the Houston Public Media Foundation and is licensed to the University of Houston, , City Council Sets New Rules Aimed At Creating Walkable, Transit-Friendly Streets, METRO CEO Discusses Challenges Of Operating Transit Service During A Pandemic, Thursday’s Houston Matters: City Cancels The State GOP Convention, And Examining Work Practices At Drug Rehab Facilities (July 9, 2020), Friday’s Houston Matters: How The Fight For Racial Equality Intersects With LGBTQ Rights (June 26, 2020), How To Get A COVID-19 Vaccine In The Houston Area — If You Qualify, And If It’s Available, At Least 4 Texans Charged With Storming U.S. Capitol, One-Third Of COVID-19 Deaths In Texas Are Due To Racial Health Disparities, The Challenges of COVID-19 Vaccine Availability, Despite The Pandemic, Transit Service In East Harris County Reaches Major Ridership Goal, New Plan Looks At Ways to Make Cycling Safer In Houston's East End, New Houston 'Vision Zero' Plan Aims To End Traffic Deaths By 2030, New Bike Trail Will Highlight Nature Areas Along Houston's Sims Bayou. Call Customer Relations at 202-637-1328. When factoring in bonuses and additional compensation, a Bus Operator at Houston Metro can expect to make an average total pay of $40,510 . To embed this piece of audio in your site, please use this code: METRO has about 9,000 bus stops throughout its service area. After an investigation is completed, METRO will make a final decision and issue one of the following letters to the complainant based on the investigation findings: A person may also file a complaint directly with the Federal Transit Administration’s Office of Civil Rights at: This report is normally required of bus drivers when a passenger is injured. Attention: Karen Kauffman, Chief Human Resources Officer METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. 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